Our Policies

Terms and Conditions

  • In case of failed orders, We don’t refund the payment that is not credited to our account. But we can help you from our end to give the needed avail details to get a refund from the payment gateway/method.
  • Order items are not applicable for return as long as it doesn’t meet our return policy. Please refer to the return policy section for more details.
  • All charges are subject to change by “SAPPHIRE MATTRESSES” for any reason before the order is placed.
  • Once an order is placed, it can’t be canceled and no refund will be provided for the same.
  • “SAPPHIRE MATTRESSES” holds full authority and rights to cancel the order at any given stage of the order and a refund will be provided.
  • Shipment delivery has to be followed up by the customer since we are using a third-party delivery service. We will provide the details to track the same.
  •  Please note that the weights mentioned in the product information across the site are either actual weights We maintain this level of information to adhere to the Courier service guidelines.

Cancellation Policy

  • Orders placed on “www.sapphiremattresses.com” can be cancelled only before the payment is made.
  • Shipped orders cannot be cancelled and no refunds will be made against the same.
  • Returns & Exchanges
  • 100 % Refund will be provided any defective or expired products delivered.
  • ”SAPPHIRE MATTRESSES” holds full authority and rights to determine the defectiveness of the item and decision to provide the refund
  • No refund will be provided for used products.

Privacy policy

  • The personal information is not shared with a third party without your consent for any advertisement use.
  • We may use your contact information for advertisements from our website only.
  • We use your contact details with a third party for shipment and transactional purposes like payment gateway or SMS gateway.• We use cookies to improve the user experiences.• We don’t share your purchasing details with anyone for third-party promotion or any kind of use.

Pricing Policy

  • SAPPHIRE MATTRESSES strives to provide products to our customers at best prices in the market.
  • The prices may vary based on time
  • The offer prices are solely determined by SAPPHIRE MATTRESSES
  • Shipping and Courier Charges are fixed by the Shipping Partner.

Shipping Policy

  • The orders placed on “www.sapphiremattresses.com” can be shipped across India only
  • The order will be shipped the following day once it is placed except on Holidays and Sundays
  • We use third-party courier service – Ecom Express.
  • The order will be delivered in a maximum of 7 days to any location in India except for any delays due to logistics of the courier service, weather, and exceptional conditions
  • The order can be tracked from the courier service tracking portal
  • The covered pin codes are dependent on the service provided by the courier company
  • No products in the cart.